Bdaia Support Forums Sami Elaffifi

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  • Our development team will access your site today and will setup the demo as we have on the demo site.

  • Please provide me with administrative access to the dashboard so I can troubleshoot the problem.

    Please don’t forget to mark the “Set as private reply” box before submitting your reply to ensure that your information is visible to our staff only!

  • Unfortunately, there is no option to limit the excerpt in categories pages. I can provide a hard code solution, but it will require adding it every time you update the theme

  • Unfortunately, this option isn’t available in the theme.

  • Unfortunately, we don’t have Child Theme of the theme, but we have many of our clients using the child theme following the instructions here: https://codex.wordpress.org/Child_Themes

    If you followed the instructions and still have problems, please provide me with administrative access to the dashboard so I can troubleshoot the problem.

    Please don’t forget to mark the “Set as private reply” box before submitting your reply to ensure that your information is visible to our staff only!

  • Unfortunately, the option isn’t available but I’ll forward your request to our development team so we may add it to the upcoming updates.

    Thank you!

  • I’m very sure that this problem because of your caching plugins. Please disable all cache plugins, check your cache file manually because sometimes they need to be removed manually, and ask your hosting provider to clear your site cache (if they have this option activated).

    If the problem still exists, I would need your FTP credentials to check everything.

    Please don’t forget to mark the “Set as private reply” box before submitting your reply to ensure that your information is visible to our staff only!

  • Thank you for sharing this information. I’ll forward the issue to our development team so they can consider it while solving the problem.

    Best regards.

  • We’re using the FontAwesome library and can’t implement Flaticon. I’ll forward the issue to our development team to see if we can improve its display.

  • You can follow the tutorials in the WP-Rocket docs to set up the plugin. Actually, we didn’t test this plugin with our theme so we can’t assure its 100% compatibility. I’ll ask my development team to check it and get back to you soon.

    Best regards.

  • Thank you very much. I’ll review all issues with my development team and get back to your very soon.

  • You can disable the Views meta by heading to Theme Options > Post Settings > Post Settings Section > Disable the Post Views option.

  • Thank you for providing this information. I’ll forward this issue to our development team and will get back to you soon.

  • Hello! Our development team confirmed that there is a bug with the Windows OS and will be resolved in the upcoming update. Meanwhile, your patience is highly appreciated.

  • Hi @mik3storm

    As we can’t determine the issue because we couldn’t reproduce it, please provide me with administrative access to the dashboard so I can troubleshoot the problem.

    Please don’t forget to mark the “Set as private reply” box before submitting your reply to ensure that your information is visible to our staff only!

  • I’ll forward this issue to our development team and get back to you.

  • You’re most welcome! By the way, I sent your case to our development team so we can investigate the ability to add more control on that widget 🙂

  • To be honest, I’m totally lost here 🙂

    Can you please summarize all your suggestions and found bugs in one Word, PDF, or Text file organized with screenshots (if available), so I can review them with my development team? It would save time for me and you too!

    Thank you for your continual cooperation.

  • Thank you @techsmurfy for your report, we know that there is a problem with our Views Meta and cache plugins and our Development team always working hard to enhance all theme’s aspects especially this part! In the meantime, there is no clear solution, unfortunately!

    We can’t assure that all plugins would work perfectly with our theme since there are thousands of plugins, but as I mentioned, we always keep our client’s comments close and note everything down to consider during our implementations.

    I can give you a piece of advice, I highly recommend purchasing and using WP Rocket plugin (I’m personally using it), you would fall in love with this plugin and will resolve all Cache and Page Speed’s headache for you.

  • This is a known issue because of the latest updates by Google and our development team already working on it and will publish an update that will fix this issue very soon.

    Thank you for your kind patience.

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